Scroll down for Returns Information and Warranty Links
Shop for cloth diapers with confidence. Green Mountain Diapers is Payment Card Industry (PCI) compliant. For accessibility, we do provide telephone service and are happy to assist for both information and ordering. Call 800-330-9905.
Shipping for US Sales:
Contiguous 48-States USA orders, any size, ship for $4.95 for orders up to $49.00*
FREE SHIPPING for all 48-states USA orders $49.00 and up.
If the order is lightweight first class shipping can be chosen for $3.95.
* Orders of $49 of actual products, that is. The purchase of a gift certificate does not count towards the free shipping threshold amount, but the spending of the gift certificate on products does count towards the free shipping threshold.
Our straightforward shipping is reasonable. And its FAST!
We ship quickly! Most orders leave here within a few hours of being placed to within 24 hours of being placed on business days, and we usually use USPS Priority Mail and that's fast! If your order is large and heavy, it will ship UPS Ground. Some very light orders may go USPS First Class Mail. Depending on location it can be quick or usually 5 business days, but the package leaves here quickly so it's as fast as it can be. All shipping methods provide tracking.
Standard Shipping Information:
We usually ship by UPS Ground or USPS Priority Mail in our discretion.Very light orders may be sent by USPS First Class Mail. Heavier orders will be shipped by UPS Ground, so please provide your street address if you use a PO Box for your USPS regular mail. If you have a PO box it is most helpful if you put your PO Box address in the Address 1 line of the Shipping Address and your street address in the Address line 2. This way we will not have to reach out to you for either address, which slows down fulfillment of your order. We do ship very quickly, but if you are west of the Mississippi and ordering a heavy order (diapers are heavy, covers are light), be aware that UPS Ground can take five or more business days in transit. We usually consider an order heavy if it is 5 pounds or more, but that varies.
HI, AK and non-contiguous 48-states All orders weighing 16 ounces or greater are shipped via USPS Priority Mail. The shipping charge is $10.95 up to 7 pounds. Over 7 pounds, the shipping charge is $1.00 per pound and is automatically calculated on the order checkout page.
Rushed Shipping Information: For expedited shipping, please Contact Us.
Local Pickups: Here is the link for local pickup information. We do not have a store, but you can order online then come to the loading dock to pick up your order. Please let us know the approximate date and time you plan to pick up the order so we can be sure to have it ready.
International, Canada: Green Mountain Diapers does not ship internationally. More information about international shipping and some helpful links: International Shipping Information.
We sometimes require a signature to deliver your package in our discretion. Please be sure the shipping address provided can receive a signature-required package.
Undeliverable packages will be subject to a reduction of the actual postage cost paid. and a 20% restocking fee. That is, you get your money back for the items less the restocking fee and you don't get the postage that was spent back. We don't reship. You have to place a new order online. Your refund notice will be emailed to you, so you'll find out about an undeliverable package when you receive the refund email. Please double check your addresses to avoid this expensive problem. Do NOT address packages "new baby so-and-so". They won't make it. Please use a parent's name, not the baby's name, to ensure proper delivery.
Refused packages are subject to a 20% restocking fee plus a reduction of the actual shipping costs incurred. Note that UPS charges a return service fee which is not refundable. Please avoid Return To Sender packages.
Cancellations: Due to our rapid order fulfillment system, we are usually not able to change or cancel orders. If you request a cancellation we may, in our discretion, charge a $3.00 cancellation fee. That is, the refund may be reduced by a $3.00 for the cancellation fee. This fee is to cover the credit card fees or PayPal fees and also the personnel time required for various manual aspects of the cancellation process. These are very real costs and this is a reasonable fee. Often, because we do ship orders so rapidly, orders cannot be cancelled. Please review your order carefully before placing it. Sometimes a simple size or kind change is possible if the order has not shipped, but please take care to check your cart carefully before placing your order. Call us right away at 800-330-9905 for such minor modifications to your order or use the Contact Us link on the site. Thank you for your help.
Address change requests: If we make an addressing mistake we will make it right at no cost to you. If the customer makes an addressing mistake and we ship it correctly to the address provided and, if the order has shipped by UPS and is correctable in the UPS system after it has shipped (USPS is not correctable) then the actual cost incurred to do the UPS Delivery Intercept, which at the time of this writing is $12.50, is a fee the customer must pay, usually as a rebill to the credit card used for the original order or a PayPal money request will be sent. Please make sure the shipping address is correct to avoid this expense and delay.
Explore what UPS has to offer in UPS My Choice to help you receive your packages.
SHIPPING TO A HOTEL
We are happy to ship your package to a hotel for you if you would like. We are not responsible, however, if the package does not arrive on time, is lost or refused by the hotel. Orders returned to us will be refunded with all shipping costs deducted from the refund.
First you will need to contact the hotel and let them know you will be receiving a package. Make a note of the hotel staff person that knows about this. Then place the order and in the Order Notes section please provide the following information:
Name of hotel guest
Dates of hotel stay
Name of person at hotel who knows about the package
Date you would like the package to arrive
Please make sure we have the best contact information for you should we have any questions.
Go to the Contact Us link for fastest responses. Telephone: 800-330-9905. Local Phone: 802-254-7361. You may call us regarding an existing order, but email is preferred. E-mail questions you have to firstname.lastname@example.org or use the Contact Us link at the bottom of every page.
Our address is Green Mountain Diapers 74 Cotton Mill Hill Unit A220, Brattleboro, VT 05301
We accept Visa, MasterCard, Discover/Novus and American Express cards (We only ship to USA addresses, plus APO/FPO addresses).
We also accept PayPal and Apple Pay.
We reserve the right to refuse to accept any orders in our discretion.
We do not accept checks or money orders.
It is important for your billing address and zip code to match what appears on your credit card billing statement. If your credit card provider does not provide AVS matching, your order will decline and you will not be able to order using that card. Use a different card. If the name and address do not match, your transaction will decline.
But please note - this is not us, but the way credit card banks handle declines - the bank checks the card for available funds and freezes the funds for several days, even though no money moved if the transaction declines when the address doesn't match. This is true for all businesses who require matching billing addresses for credit card approvals. Please type your billing address and zip code correctly to avoid unnecessary declines, which will make that credit unavailable to you for several days or a week. The "grab" or "temporary authorization" "or "pending charge" the bank puts on your card for this attempted transaction automatically drops off by itself. There is no need to do anything. It will disappear soon. No money moved.
Sometimes banks provide incorrect information to the Address Verification System (AVS). If you are getting an AVS decline and the address you typed matches the address on your billing statement, call your bank to get the problem fixed, and use a different card until the problem is resolved.
If you get an AVS decline and the address is correct, do NOT keep trying it again. Every attempt will cause your bank to hold that credit for a week, and that can cause other problems. If you do that and end up with a credit problem, call the number on your card and ask for "the fax number to release temporary authorizations". Then send us an email with your bank's fax number and we can fax something to your bank certifying that we will not be capturing the declines and we'll ask them to release the temporary authorizations. The banks do not have to release it but they usually do. But please don't keep resubmitting a declining transaction. Use a different card. AVS is important to protect both you and me from fraud, so we choose to use this service.
Your Visa or other gift card will work, but first you must call the telephone number on the back of the card and register the card to your name. This will put the address information in the AVS system, which is needed in order to get an AVS match. Without an AVS match, you cannot order from us. So please register the gift card before you check out.
The trick to using more than one payment method is to first use your prepaid Visa (or other) gift card to purchase FOR YOURSELF a Green Mountain Diapers gift card. This will be emailed to you instantly. You can then use the GMD Gift Card to purchase your items and complete the purchase with your own credit card if necessary. Only one credit card may be used per order, however you can use as many Green Mountain Diapers gift cards as you have or need. This works great! Instructions are below. Please follow the steps below to accomplish this:
1. Create a gift card from our site for the exact amount of your first prepaid gift card card (or any lesser amount if you desire). Simply make the Green Mountain Diapers gift card out to yourself with your own email address.
2. Go to the checkout page on our website with only the gift card in your cart.
3. Select Credit Card for payment method and enter your Visa or Amex Gift Card. (Prepaid cards must be registered to your zip code to approve, see above.)
4. Once you complete the checkout process you will receive an email with your Green Mountain Diapers gift card ID.
5. Then, when you’re ready to place your order, add all of your items to the cart and go to the regular checkout (don't use the Express Checkout of ApplePay or Paypal, use the Regular Checkout where you can still choose PayPal if you want to.)
6. Enter your Green Mountain Diapers Gift Card ID (from Step 4) in the "Gift card or discount code" box and click the submit order button.
7. Our system will then apply the gift card to your order and request payment again for the remaining balance. You can use multiple Green Mountain Diapers gift cards. It will not complete until full payment has been achieved so you will need to hit Submit more than once. That's ok.
8. Select either PayPal or Credit Card to pay the remaining balance (if any) to complete the purchase of your items.
Feel free to Contact Us if needed (email is preferred however we are happy to answer phone calls M-F during regular business hours Eastern time.)
We usually can also ship by UPS Next Day Air, 2nd Day Air or 3 Day Select at additional cost. If you would like your order shipped by a rushed method, please indicate your preference in the "Special Instructions" section at the end of the order form, AND send us an email letting us know your delivery needs. We can give expedited shipping quotes only when we know the weight and destination of the package. Usually we can do the rushed shipping with your package leaving right away, but sometimes we can't. We are a small business. Typically they do go out right away, but we do not guarantee it because just in case something comes up it's possible to be short-handed. We do have a few employees but we are not a large business with depth of staff. Our pickup cutoff may be early since we are on the east coast. You will be charged the actual shipping charge only, but not the standard shipping charges. Because we are rural, we cannot ship by Express Mail through the US Post Office at all, but must use UPS overnight for all overnight packages.
Clothing is now tax-free in Vermont! VT residents add 6% sales tax for non-clothing items: such as wet bags, pail liners, and changing pads.
We do not ship internationally, except for US military APO/FPO customers which will be shipped by USPS Priority Mail. We thank you for serving! Allow one extra day to process the order so we have time to fill out the customs form.
Complete washing instructions/suggestions are included in the 16 page How-To Booklet that is available with your order but you must add it to the cart to receive it.
We reserve the right to decline or refuse to accept any order in our discretion.
Customers will not investigate, analyze, break apart or otherwise destroy or manipulate the structure, content, materials, or other features of the products, which voids all warranty. In addition, customers agree not to design, produce, manufacture or cause to be manufactured any product(s) incorporating any of the intellectual property contained in any of the products.
BumGenius and Flip products can only be shipped to the USA.
Defective Merchandise? Scroll to the bottom of this page.
Warranty questions? Scroll to the bottom of this page.
Scroll up to see information on undeliverable and return to sender packages.
Only unwashed, unused items may be returned. Washed or worn items are not returnable. Items must be in new condition.
Returns are at customer’s expense. Green Mountain Diapers does not provide return labels.
Returns must be mailed within 30 days of receipt (45 days for Newborn size items).
Please enclose original receipt, gift receipt, or order number.
Please enclose instructions so we know if you would like a refund, store credit or exchange. Original purchaser will be refunded if no instructions are enclosed.
There is no need to contact us prior to mailing a return. No RMA is needed.
Shipping is not refundable. Sales taxes on products returned are refundable; taxes on shipping services (this varies from state to state) are not refundable.
Please allow 2 weeks from mailing your return for processing.
Green Mountain Diapers
74 Cotton Mill Hill A220
Brattleboro, VT 05301 USA
Bedding items (blankets, mattress pads etc.) are not returnable unless unopened.
Green Mountain Diapers is a scent free workplace. Items with strong scents including scented laundry products, smoke/vape, deodorizer, perfume, essential oils, candles etc. may be refused. Items received dirty, damaged or containing pet hair will be refused. Items deemed not returnable will be discarded or donated. If items are returned with home scents evident, there may be a 15% restocking deduction from the refund.
Discounted items (i.e. kits items and quantity discounts) will be refunded less the discount received.
Green Mountain Diapers is not responsible for packages we do not receive. Please use a trackable method and insure your package at your own discretion.
Please enclose complete instructions with your return. We cannot connect emails or phone calls to returns. We are happy to help, but we do need instructions to be enclosed in the package.
Please inspect your order carefully upon arrival. Please let us know within 7 days of the delivery scan if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing.
Expect shrinkage, especially of natural fibers. If unsure, try one before washing them all because washed items are not returnable. Expect shrinkage for cotton items and wool items. Fit is not guaranteed. Suggested weight ranges are only approximations and shrinkage will vary which is the normal and expected nature of natural fibers.
Images on the site are copyrighted. If you would like permission to use an image, please request it through the contact us link.
If you send us a picture or post a picture as part of a product review, you are giving us the rights to the image and we have permission to use the donated images in on the website, social media and other promotions unless you notify us otherwise and we confirm that we have received the notification. Please don't post things that you do not want public. Reviews and images posted may be used for advertising and promotional purposes without additional compensation and become the property of Green Mountain Diapers.
We reserve the right to edit reviews posted on the site for typos or clarity. We reserve the right to not publish any reviews in our discretion. We don't post reviews with inappropriate language, meaning or acronyms, inaccurate information, inappropriate images or advertisements for example, in our discretion.
Cloth-eez brand and GMD items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any of these items are defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty. Additional warranty information about Cloth-eez Prefolds. What it doesn’t cover: Leaking, odor issues, fit, fading, staining, normal wear and tear. The warranty applies to the original purchaser only.
How defective merchandise is handled depends on how the particular manufacturer has decided to handle them.
If your product in question is listed below, please contact the manufacturer directly. For Cloth-eez, Workhorse, GMD, Disana, and other items not listed below, please contact us. Pretty please give us your name, or the name the order was placed under if different, and other logical information that will help us find your original order and understand what the problem is.
Moth or insect damage is not covered under warranty for any natural fiber items.
If you need a copy of your receipt emailed to you for your warranty claim, please use the Contact Us link and let us know what you need and we can email a copy of it to you. contact us.
Babee Greens: You can reach Babee Greens at 877-868-6259 (toll free) or contact them via the Babee Greens website. Babee Greens has a one year limited warranty.
Blueberry: Blueberry offers a 365 day limited warranty. Fill out the online request form to receive an RA# for defective merchandise on the Blueberry Website. You can also email Blueberry directly at email@example.com
GroVia: GroVia Customer Care GroVia covers all manufacturing defects on GroVia products for one full year from the date of purchase.
Smart Bottoms: Up to one year limited warranty covering manufacturer's defects. Contact Smart Bottoms directly.
Thirsties products are under a limited warranty for up to 1 year after the original purchase date. Defects include loose stitching, hole upon arrival, broken snaps, sewing workmanship, etc. Staining, fading, and potential build-up is considered normal wear and tear and does not suffice for repair or replacement. Contact Thirsties directly if you have a problem with a defective product.