Unwashed, unused items in new condition may be returned to us (at customer's expense) within 30 days for actual purchase price. If unsure of size please do not wash all of the items but try just one because washed items are not returnable. We will extend the normal 30 day return window for 15 extra days for newborn items, but returns are not accepted beyond 45 days (30 days plus 15 day grace period). Shipping charges and return shipping costs cannot be refunded.
REFUNDS: The original payment method will be refunded.
EXCHANGES: Store credit is issued as a gift card which is sent to your email.
GIFT RETURNS: When returning a gift, please enclose a copy of the receipt or let us know the name of the gift giver. We need this for proof of purchase. We do not contact gift giver. Please provide us with your email address and a store credit will be sent to you in the form of a gift card. If no contact information is provided we will need to refund the original payment method.
No RMA is necessary (you do not have to contact us first before sending items back).
Our returns address is:
Green Mountain Diapers
74 Cotton Mill Hill Unit A220
Brattleboro, VT 05301 USA
Please include your receipt or a copy of it, and write on it whether you would like a refund or store credit.
We do not charge any restocking fees for items in new condition which are in their original packaging, but we do deduct 15% if the item is in new condition but without its original packaging. Those plastic bags are important! If you are unsure about an item, please put it back in the plastic bag right away. This helps keep the items free of odors, pet hair, perfume and especially scented laundry detergent smells from other items which the new items might near. Green Mountain Diapers is a scent-free facility as we and many of our customers are sensitive to scents. Please keep all items in their bags (and keep the bags safely away from baby). Some items are individually packaged, please keep all packaging, but often we pack many items into the same plastic bag so that we use less plastic overall. The plastic bag that contained several items is the one we are referring to, not the outer box or shipping bag.
PLEASE allow 3 weeks to process although usually turnaround is much faster. If you need it sooner, please place a new order online for our normal quick shipping. Returns are processed once or twice a week, so allowing a week for the package to get here, and 1 week until the next return processing day worst case. Often it is faster. Thank you for your patience.
Items with perfume, pet hair, dirt, cigarette smoke, deo-disk, disposable diaper odors or other home scents cannot be returned. If the returned item has pet hair or home scents there may be a 15% restocking deduction or it may be considered not new condition and thus not returnable. Items returned in non-returnable condition will be donated or discarded but not refunded or returned to you.
BEDDING: Please note that all bedding items (including wool puddle pads, Snugglewool products and Disana blankets, for example), are not returnable unless unopened.
We cannot accept emailed or telephoned exchanges. Returns will be processed as indicated on the paper in the returned box. You can always place a new order online if you need something additional and it's not on the paper in the box. We are a small business, and it is very important for us to keep the return process orderly and streamlined. Thank you for your cooperation.
This return policy is as of 10/25/2017
Go to the Contact Us link for fastest responses. Telephone: 800-330-9905. Local Phone: 802-254-7361. You may call us regarding an existing order, but email is strongly preferred. Ordering must be done online. E-mail questions to support @ greenmountaindiapers.com.
Please inspect your order carefully upon arrival. Please let us know within 7 days if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing.
Expect shrinkage, especially of natural fibers. If unsure, try one before washing them all because washed items are not returnable. Expect shrinkage for cotton items and wool items. Fit is not guaranteed. Suggested weight ranges are only approximations and shrinkage will vary which is the normal and expected nature of natural fibers.
Cloth-eez brand and GMD items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any of these items are defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty. Additional warranty information about Cloth-eez Prefolds. What it doesn’t cover: Leaking, odor issues, fit, fading, staining, normal wear and tear. The warranty applies to the original purchaser only.
How defective merchandise is handled depends on how the particular manufacturer has decided to handle them.
If your product in question is listed below, please contact the manufacturer directly. For Cloth-eez, Workhorse, GMD, Mommy's Touch, Disana, and other items not listed below, please contact us. Pretty please give us your name, or the name the order was placed under if different, and other logical information that will help us find your original order and understand what the problem is.
If you need a copy of your receipt emailed to you for your warranty claim, please use the Contact Us link at the bottom of the left navigation bar and let us know what you need and we can email a copy of it to you. contact us.
Babee Greens: You can reach Babee Greens at 877-868-6259 (toll free) or contact them via the Babee Greens website. Babee Greens has a one year limited warranty.
Blueberry: Blueberry offers a 365 day limited warranty. Fill out the online request form to receive an RA# for defective merchandise on the Blueberry Website.
Bummis guarantees that their polyester products will be waterproof for 100 washes. This guarantee applies to the waterproof fabric only.
GroVia:GroVia Customer Care
GroVia covers all manufacturing defects on GroVia products for one full year from the date of purchase.
Smart Bottoms: Up to one year limited warranty covering manufacturer's defects. Contact Smart Bottoms directly. .
Thirsties products are under a limited warranty for up to 1 year after the original purchase date. Defects include loose stitching, hole upon arrival, broken snaps, sewing workmanship, etc. Staining, fading, and potential build-up is considered normal wear and tear and does not suffice for repair or replacement. Contact Thirsties directly if you have a problem with a defective product.