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Returns

Return Policy

Unwashed, unused items in new condition may be returned to us (at customer's expense)  within 30 days for actual purchase price. Often we will extend this normal 30 day return window for 15 extra days for newborn items, but returns are not accepted beyond 45 days (30 days plus 15 day grace period).

No RMA is necessary (that means you do not have to contact us first before sending items back).

We do not charge any restocking fees for items in new condition which are in their original packaging, but we do deduct 15% if the item is in new condition but without it's original packaging. Those plastic bags are important! If you are unsure about an item, put it back in the plastic bag right away. This helps keep the items free of odors, pet hair, perfume and especially scented laundry detergent smells from other items the new items might near. Keep the items in their bags, and keep the bags safely away from baby. Some items are individually packaged, keep that packaging, but often we pack many items into the same plastic bag so that we use less plastic overall. Yes, that plastic bag that contained several items is the one we are referring to, not the outer box.

RETURNING FOR REFUND: The original payment method will be refunded less shipping cost if applicable. Please see information below*

*Returns of items which received free shipping: If the value of your order, after your return, is less than $49.00 (or whatever the free shipping threshold amount is at the time your order was placed), a shipping charge will be deducted from your refund. Often the shipping deducted is $4.95. The maximum shipping charge we will deduct is the amount we paid to ship your order to you. Orders returned in full: If an order is returned in full, we will deduct the actual shipping cost we paid to ship your order to you. If you paid our shipping charge of $4.95, we will deduct the difference between what we paid and what you paid in shipping costs. This is only reasonable, as in this situation no sale has been made.

RETURNING FOR STORE CREDIT: If you request a store credit we will issue you a gift certificate via email. If you received free shipping on your order, we will not deduct the original shipping cost from your order. If applicable, the original $4.95 shipping cost is not refundable. This is the recommended method for making an exchange.

RETURNING FOR EXCHANGE: We prefer that you opt for a refund or a store credit, but if you prefer to make an exchange we will charge our standard shipping charge or actual shipping, whichever is greater, even if the value of your exchange is over the free shipping threshold amount. (This is a new shipment without a new payment, therefore free shipping does not apply in this case.) Please let us know which payment method you would like us to use for the shipping/additional charges, and please provide contact information. In many cases it is less expensive for you to choose a refund or a store credit.

EXCHANGES OF EXCHANGES : If you exchange an item or use a store credit gift certificate to purchase an item, and then return the item, we must then issue you a refund (except in the case of gifts). All shipping costs associated with these transactions will be deducted from the refund.

BEDDING:  Please note that all bedding items (including wool puddle pads, Snugglewools and Disana blankets, for example), are not returnable unless unopened.

Original shipping cost cannot be refunded.

PLEASE allow 3 weeks to process although usually turnaround is much faster. If you need it sooner, please place a new order online for our normal quick shipping. Returns are processed once or twice a week, so allowing a week for the package to get here, 1 week until the next return processing day worst case, and up to another week for return shipping, please allow 3 weeks worst-case. Often it is faster. Thank you for your patience.

Items with perfume, pet hair, dirt, cigarette smoke, deo-disk, disposable diaper odors or other odors cannot be returned.

Please include your receipt or a copy of it with your return, and write on it what you would like us to do, refund, gift certificate or exchange. If you have misplaced your receipt or email confirmation, please send us an email requesting a copy of your receipt, specifying the first and last name on the order in the email, and we'll email you an attachment of your original receipt which you can print out and use.

We cannot accept emailed or telephoned changes to exchanges. Exchanges will be processed as indicated on the paper in the returned box. You can always place a new order online if you need something additional and it's not on the paper in the box. We are a small business, and it is very important for us to keep the return/exchange process orderly and streamlined. Thank you for your cooperation.

RETURNING GIFTS: If returned for a refund, the original purchasing method (the gift giver) will be credited. To exchange instead, a gift certificate will be issued via email. Please be sure to include your email address with your contact information so that you can receive the gift certificate in your email. Please include the name of the gift giver (and the receipt if you have it) in your return package. The shipping deductions for various return situations described above does also apply to returns of gifts. See above.

* Exception to restocking fee: Orders of large quantities of diaper pins, defined as 16 pins or more, which are returned will be charged a restocking fee in our discretion. Why? To discourage the return of pins which have been used as baby shower decorations. Thank you for your cooperation.

Our address is:

Green Mountain Diapers

74 Cotton Mill Hill Unit A220

Brattleboro, VT  05301    USA    

Contact Us

Go to the Contact Us link for fastest responses. Telephone: 800-330-9905.  Local Phone: 802-254-7361.  You may call us regarding an existing order, but email is strongly preferred. Ordering must be done online. E-mail questions you have to support @ greenmountaindiapers.com.

Corrections

Please inspect your order carefully upon arrival. Please let us know within 7 days if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing.

Shrinkage

Expect shrinkage, especially of natural fibers. If unsure, try one before washing them all because washed items are not returnable. Expect shrinkage for cotton items and wool items. Fit is not guaranteed. Suggested weight ranges are only approximations and shrinkage will vary which is the normal and expected nature of natural fibers.

90 Day Warranty

Items including Cloth-eez brand and GMD items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any item is defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty. Additional warranty information about Cloth-eez Prefolds. What it doesn’t cover: Leaking, odor issues, fit, fading, staining, normal wear and tear. The warranty applies to the original purchaser only.

Defective Merchandise

How defective merchandise is handled depends on how the particular manufacturer has decided to handle them.

If your product in question is listed below, please contact the manufacturer directly. For Cloth-eez, Workhorse, GMD, Mommy's Touch, Disana, and other items not listed below, please contact us. Pretty please give us your name, or the name the order was placed under if different, and other logical information that will help us find your original order and understand what the problem is.

If you need a copy of your receipt emailed to you for your warranty claim, please use the Contact Us link at the bottom of the left navigation bar and let us know what you need and we can email a copy of it to you. contact us.

Babee Greens: 877-868-6259 (toll free) or email them at info@babeegreens.com  or via their contact page on their website is http://babeegreens.com/contact/

Smart Bottoms: Up to one year limited warranty covering manufacturer's defects. Contact Smart Bottoms at https://smartbottoms.com/pages/warranty

Thirsties: Warranty

Thirsties products are under a limited warranty for up to 1 year after the original purchase date. Defects include loose stitching, hole upon arrival, broken snaps, sewing workmanship, etc. Staining, fading, and potential build-up is considered normal wear and tear and does not suffice for repair or replacement.  Contact Thirsties directly if you have a problem with a defective product.

Bummis: Please contact Bummis directly at service@bummis.com for warranty issues.

Bummis guarantees Bummis Super Whisper, Super Snap, Super Prints, Super Brite products will be waterproof for 100 washes.  This guarantee applies to the waterproof fabric only. They also guarantee that their products will be free of defects in workmanship after reasonable use as part of a normal rotation of diapering products. They will not replace products after 6 months or without a proper proof of purchase from a retailer. If you experience wicking of moisture to the outside of the cover fabric, please consult the Bummis washing information

GroVia: GroVia Customer Care

To make a warranty claim please fill out the Shipping & Return form on the GroVia website

Flip and Bum Genius warranty is through Cottonbabies. RMA request is here.

Smart Bottoms:  60 day warranty. Smart Bottoms prefers customers to contact them directly about warranty issues. Contact information: customercare@smartbottoms.com

Blueberry (Swaddlebees): Guarantee

Blueberry (formerly Swaddlebees) guarantees every item they sell against material or workmanship defects for 365 days from the date of purchase. Please fill out the form on the Blueberry website.