Ordering and shipping information
shipping, AVS declines, return policy, solving cart issues/enable cookies
Shipping for US Sales:We ship fast!
$0 to $14.99 add $4.80
$15.00 or more add $9.85
Our straightforward shipping chart is reasonable. No tricks, no coupon codes, no gimmicks. Nothing to keep track of or figure out. It's always the same so you can order anytime without waiting for some tricky promotion. Our shipping is as simple as that. And its FAST!
HI, AK and non-continental US orders that are too large and heavy to fit in a Flat Rate Box or Large Flat Rate box are charged actual shipping otherwise chart shipping is charged as above.
We ship fast! Most orders leave here within a few hours of being placed to within 24 hours of being placed, and we use USPS Priority mail (if the order will fit in a Priority Box) and that's fast! If your order is large and heavy, it will ship UPS with tracking. Depending on location it can be quick or at most 5 business days, but the box leaves here quickly so it's as fast as it can be. Shipping is never free but it is reasonable and fast.
About our shipping: 1 dozen newborn prefold diapers actually costs $10.20 to ship in a USPS Flat Rate Box. A large flat rate Priority mail box really does cost $13.95, but our top rate is only $9.85 so hey, our shipping rates are a good deal! Check this info at the USPS website, commercial base prices are the prices we pay, not retail, and not commerical plus. The shipping chart isn't perfect for all orders, but for the most part, it's right on or very close, or less than actual shipping cost. Diapers are very heavy to mail. We gear the chart for diaper shipping because the vast majority of our orders contain at least one dozen diapers. We have chart-rate shipping, not actual, so please keep that in mind. If you are ordering a light item that is expensive, please type a note in the Instructions section of the order form to tell us to manually adjust the shipping, and if we can, we will. For example, an order of 1 wool cover or a Mommy's Touch cover is light, but will come up into the higher shipping bracket - we can adjust that down for you. When we can, if it's requested, we can fix it down for you. Without a note, the shipping appearing on the order form (chart shipping) will apply because orders are automatically processed and we won't see it without a note. You can always ask and really will if we can. We are honest about it. The one pound box rate shipping to CA is $5.44, so the adjusted shipping for a one pound box, when requested, would be adjusted to either $4.80 for a nearby zip code or up to $5.44 for a far away zip code. Our shopping cart system is not sophisticated enough to determine the weight of orders automatically. We are working on cart enhancements for later as time allows.
Standard Shipping Information:
We usually ship by UPS Ground or USPS Priority Mail in our discretion. Heavier orders will be shipped by UPS Ground, so please provide your street address, and your e-mail address if you would like your tracking number. We do ship very quickly, but if you are west of the Mississippi and ordering a heavy order (diapers are heavy, covers are light), be aware that UPS Ground can take five to eight days in transit. We usually consider an order heavy if it is 5 pounds or more, but that varies.
For cloth diapers in Canada, we recommend Parenting By Nature.
Green Mountain Diapers does not ship internationally. We do not accept international credit cards.
Prefolds to Canada exception: Cloth-eez prefolds to Canada .
We don't have a Gift Registry. More information is here. We do not offer gift certificates.
We accept Visa, MasterCard, Discover/Novus and American Express cards (USA issued cards to USA addresses, plus APO/FPO addresses).
Paypal
We don't accept Paypal directly, but you can download the "Paypal Plug In" from your Paypal account and it will work at our checkout just like a credit card but it's really your Paypal. It's quite easy!
We reserve the right to refuse to accept any orders in our discretion.
Green Mountain Diapers does not ship internationally. We have customers who have successfully used Expat Express or other forwarders to ship their orders internationally for them. We have no affliliation with Expat Express. We provide the link for your convenience. Use at your own risk and discretion.
We do not accept international credit cards. We do not accept checks or money orders. .
About Declines and address matching:It is important for your billing address and zip code to match what appears on your credit card billing statement. If your credit card provider does not provide AVS matching, your order will decline and you will not be able to order using that card. Use a different card. If the name and address do not match, your transaction will decline.
But please note - this is not us, but the way credit card banks handle declines - the bank checks the card for available funds and freezes the funds for several days, even though no money moved if the transaction declines when the address doesn't match. This is true for all businesses who require matching billing addesses for credit card approvals. So please type your billing address and zip code correctly to avoid unnecessary declines, which will make that credit unavailable to you for several days or a week. The "grab" or "temporary authorization" the bank puts on your card for this attempted transaction automatically drops off by itself. There is no need to do anything. It will disappear soon. No money moved.
Sometimes banks provide incorrect information to the Address Verification System (AVS). If you are getting an AVS decline and the address you typed matches the address on your billing statement, call your bank to get the problem fixed, and use a different card until the problem is resolved.
If you get an AVS decline and the address is correct, do NOT keep trying it again. Every attempt will cause your bank to hold that credit for a week, and that can cause other problems. If you do that and end up with a credit problem, call the number on your card and ask for "the fax number to release temporary authorizations". Then send us an email with your bank's fax number and we can fax something to your bank certifiying that we will not be capturing the declines and we'll ask them to release the temporary authorizations. The banks do not have to release it but they usually do. But please don't keep resubmitting a declining transaction. Use a different card. AVS is important to protect both you can me from fraud, so we choose to use this service.
Rushed Shipping Information:We usually can also ship by UPS Overnight, 2 day air or 3 day air at additional cost. If you would like your order shipped by a rushed method, please indicate your preference in the "Special Instructions" section at the end of the order form, AND give us clear direction to charge the appropriate cost. If we do not have clear authority for the increased shipping charge, we can't do it. Usually we can do the rushed shipping with your package leaving right away, but sometimes we can't. We are a home-based business, so we do not have any staff. So if something unexpected comes up, such an illness, there is no staff to cover so orders might not go out the same day. Typically they do go out right away, but we do not guarantee it. Our pickup cutoff may be early since we are on the east coast. You will be charged the actual shipping charge only, but not the standard shipping charges. Because we are rural, we cannot ship by Express Mail through the US Post Office, but must use UPS Overnight for all overnight packages.
Clothing is now tax-free in Vermont! VT residents add 6% sales tax for non-clothing items: such as wet bags, pail liners, and changing pads. Currently we do no collect sales tax for other states.
We do not ship internationally, except for US military APO/FPO customers which can be shipped by US Priority Mail, chart shipping applies. We thank you for serving!
Telephone: 800-330-9905 if you need to reach us regarding an existing order, but email is strongly preferred. Ordering must be done online. You can e-mail any questions you have to
Security Certificate Errors: If you are using Safari, our Versign Issued secure certificate is not recognized by that browser and it will issue an error about us masquarading as Green Mountain Diapers. The connection is still secure even if you get the error. The only fix for that is to use a different browser, such as Netscape, Internet Explorer or Firefox. Such certificate errors are browser-specific, not site errors. Updating your browser or choosing a different browser is the only answer. The site is secure and the certificate is indeed valid. Ordering is online only. Please check our status at Verisign (link at top of this page), and also verify the little lock comes up on the final page where you type in your card number. Check out our reviews on the Diaper Pin.
Special Promotions: Sales, if any, are on the site for everyone. We do not issue coupons or specials requiring a coupon code, so there is no need to spend time searching for Green Mountian Diapers coupons. We do not issue any coupons ever because we feel the everyone should receive the best prices we have at all times.
Troubleshooting the Shopping Cart:
If your local browser has cookies turned off, our cart will not function. It will only allow 1 or 2 items in the cart at a time. Please enable cookies to order. Our cart needs to use a cookie so that it can remember you from one item added to your cart to the next, to get it all on one order. This is harmless and don't worry, it doesn't track you all over the internet. Our site is viewed best with Internet Explorer.
How to enable cookies
In Internet Explorer for Windows it's Tools, Internet Options, click the Privacy tab, then set it one notch down from where it is. Setting it to Medium instead of Block All Cookies should work. In other browsers, just click on Help and search for "enable cookies" or "cookies" and follow the instructions.
For more exact instructions, please refer to your browser’s help file, but you probably can do it by reading the browser info below.
Microsoft Internet Explorer 6.x, Windows: On the Tools menu, click Internet Options. On the Privacy tab, move the slider down a notch or Accept All Cookies. Click OK.
Microsoft Internet Explorer 5.x, Windows: On the Tools menu, click Internet Options. On the Security tab, click the Custom Level button. Scroll down to the Cookies section. Set "Allow cookies that are stored on your computer" to "Enable." Set "Allow per–session cookies" to "Enable." Click OK.
Microsoft Internet Explorer 5.x, Macintosh: On the Explorer menu, select Preferences. Under the Receiving Files option, select Cookies. Under "When receiving cookies:" select Never Ask. Click OK.
Safari: On the Safari menu, click Preferences. Click the Security icon. In the Accept Cookies selection box, choose Always. Close the security window.
Mozilla: On the Edit menu, click Preferences. In the Privacy & Security category, choose Cookies. Click the radio button next to "Enable all cookies." Click OK.
Firefox: On the Tools menu, click Options. Select the Privacy category. Expand the Cookies options on the right. Select Enable Cookies. Click OK
If you still have trouble, please call us at 1-800-330-9905.
Items stuck in your cart that won't go away:Sometimes cookies on your local brower get confused. This is rare but it can happen. In this case, you'll need to delete cookies, then close and reopen the browser. Or, just start again in a different browser.
To delete cookies on Internet Explorer it's Tools, Internet Options. The second area down is "browsing history". Click the Delete button. (it won't delete anything right away but will bring you to another screen). Choose Delete cookies. Then close the browser and open it again and everything in the cart will be gone.
Server busy errorIf you try to submit an order but it says the server is busy, do not worry. The server was busy and no order happened. Just try again. You might need to reload or refresh the cart page it stays stuck in busy mode, to get it to "look" again. No order happened and no charge is on your card if you get that server busy hit your back button warning, so it's fine to keep trying. This is unusual but there are moments when the server is busy but keep trying.
Complete washing instructions/suggestions are included if you check the box in the checkout to send the How-to Booklet.
Because we are an internet home-based business, with children in the background of the telephone calls, we really prefer receiving emails, and we are very prompt at responding to emails. But sometimes a call is needed, so here is our number.1-800-330-9905
Please inspect your order carefully upon arrival. Please let us know by within 7 days if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing. Expect shrinkage for cotton items. Fit is not guaranteed. Suggested weight ranges are only approximations. If an item is defective, please contact us.
Please review our AS IS Prefold Warranty policy. Other items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any item is defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty.
- Unwashed, unused, items in new condition are returnable within 30 days for actual purchase price. Often we will extend this normal 30 day return window for 15 days for newborn items, but returns are not accepted beyond 45 days (30 days plus 15 day grace period).
- No RMA is necessary (that means you do not have to contact us first before sending items back).
- We do not charge any restocking fees for items in new condition which are in their original packaging, but we do deduct 15% if the item is in new condition but without it's original packaging. Those plastic bags are important! If you are unsure about an item, put it back in the plastic bag right away. This helps keep the items free of odors, pet hair, perfume and especially scented laundry detergent smells from other items the new items might near. Keep the items in their bags, and keep the bags safely away from baby. Some items are individually packaged, keep that packaging, but often we pack many items into the same plastic bag so that we use less plastic overall. Yes, that plastic bag that contained serveral items is the one we are referring to, not the outer box.
- Please note that all bedding items, including wool puddle pads and Snugglewools, are not returnable unless unopened.
- Actual shipping cost is charged for exchanges, to the original method of payment. Original shipping cost cannot be refunded. If you purchase a package deal that has free shipping and return all or nearly all of it then original shipping is deducted from the return.
- PLEASE allow 3 weeks to process. If you need it sooner, please place a new order online for our normal quick shipping. Returns are processed once a week, so allowing a week for the package to get here, 1 week until the next return processing day worst case, and up to another week for return shipping, please allow 3 weeks worst-case. Often it is faster. Thank you for your patience. Re-exchanges of exchanges are charged normal shipping rates according to the shipping chart. In most cases you are better off returning for refund and reordering online because you will get it faster.
- Items with perfume, pet hair, dirt, cigarette smoke, deo-disk or other odors cannot be returned.
- We provide high quality items and we warrant them against defects in materials as well as workmanship for a period of 90 days from the date of purchase. Please see special details about prefold diaper coverage here.
- Please include your receipt or a copy of it with your return, and write on it what you would like us to do, refund or exchange. Not including your reciept will delay your return. If there is no receipt in the box, your return will be delayed an additional week. We spend may hours per week processing returns, and are happy to do it. We do desire that everyone gets the items that work best for them. We really need the receipt in the box in order to process as efficiently as possible. If you want to keep a copy of your original receipt and you don't have access to a photocopier, or if you have misplaced your receipt, please send us an email requesting a copy of your receipt, specifying your first and last name email, and we'll email you an an attachment of your original receipt which you can print out and use. No problem.
- We cannot accept emailed or telephoned changes to exchanges. Exchanges will be processed as indicated on the paper in the returned box. You can always place a new order online if you need something additional and it's not on the paper in the box. We are small home business, and it is very important for us to keep the return/exchange process orderly and streamlined. Thank you for your cooperation.
* Exception to restocking fee: Orders of large quantities of diaper pins, defined as 16 pins for more, which are returned will be charged a restocking fee in our discretion. Why? To discourage the return of pins which have been used as baby shower decorations. Thank you for your cooperation.
We never, never, never sell names, e-mail address or numbers.
Karen and Doug thank you for your business! We are a home-based business. Our home and our warehouse are smoke-free to ensure excellent quality products which we have been providing since 1998. We do have a cat, who is kept out of the warehouse and away from the inventory, but she is in the main house, so if you are highly allergic to cats, please be aware that we do have a cat. Our address is:
Green Mountain Diapers
18 Woodland Road
Vernon, VT 05354 USA
Meet the GMD Family: Doug, Karen, Katherine age 9 (bio), Kimmie age 1 (adopted from >China November 2003), Drew age 6 (bio)
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