Ordering and shipping information
Shop with confidence. Green Mountain Diapers is Payment Card Industry (PCI) compliant and Verisign secured.
Shipping for US Sales:
We ship fast!
Continental USA orders, any size, ship for just $6.95 for orders up to $99.00.
FREE SHIPPING for all continental USA orders $99.00 and up.
If the order is lightweight, first class shipping can be chosen for $2.50.
This free shipping promotion began on May 11, 2013. If you ordered before that date, your $6.95 shipping charge is correct and is not refundable.
Our straightforward shipping is reasonable. No tricks, no coupon codes, no gimmicks. Nothing to keep track of or figure out. You can order anytime without waiting for some tricky promotion. Our shipping is as simple as that. And its FAST!
We ship fast! Most orders leave here within a few hours of being placed to within 24 hours of being placed on business days, and we use USPS Priority mail (if the order will fit in a Priority Box) and that's fast! If your order is large and heavy, it will ship UPS with tracking. Depending on location it can be quick or at most 5 business days, but the box leaves here quickly so it's as fast as it can be. Shipping is never free but it is reasonable and fast.
About our shipping: 1 dozen newborn prefold diapers actually costs $11.30 to ship in a USPS medium flat rate box. A large flat rate priority mail box really does cost $15.30, but our flat rate is only $6.95 so hey, our shipping rates are a good deal! Check this info at the USPS website. Commercial base prices are the prices we pay, not retail.
Standard Shipping Information:
We usually ship by UPS Ground or USPS Priority Mail in our discretion. Heavier orders will be shipped by UPS Ground, so please provide your street address, and your e-mail address if you would like your tracking number. We do ship very quickly, but if you are west of the Mississippi and ordering a heavy order (diapers are heavy, covers are light), be aware that UPS Ground can take five to eight days in transit. We usually consider an order heavy if it is 5 pounds or more, but that varies.
HI, AK and non-continental All orders weighing 13 ounces or greater are shipped via USPS Priority Mail. The shipping charge is $6.95 up to 7 pounds. Over 7 pounds, the shipping charge is $1.00 per pound and is automatically calculated on the order checkout page.
Local Pickups: Here is the link for local pickup information. We do not have a store, but you can order online then come to the loading dock to pick up your order.
Canada: Green Mountain Diapers does not ship internationally except for Canada. We do not accept international credit cards except Canada. Shipping to Canada is very expensive and actual shipping is charged. The shopping cart calculation should be correct, but if it is far off and incorrect, we will contact you prior to shipping.
For cloth diapers in Canada, we recommend By Nature. in Canada. Shopping locally helps keep shipping costs down.
Packages returned to us undeliverable:
We process undeliverable packages (and refused, return to sender packages) as return and deduct either the shipping cost paid or the actual postage cost paid to ship the order, whichever is greater. That is, you get your money back for the items but you don't get the postage spent back. The postage has been spent and it's not refundable. We don't get it back either. We don't reship. You have to place a new order online. Your refund notice will be emailed to you, so you'll find out about an undeliverable package when you receive the refund email. Please double check your addresses to avoid this expensive problem. Do NOT address packages "new baby so-and-so". They won't make it. Please use a parent's name, not the baby's name, to ensure proper delivery.
We accept Visa, MasterCard, Discover/Novus and American Express cards (USA issued cards to USA addresses, plus APO/FPO addresses).
Paypal
We now accept Paypal too.
We reserve the right to refuse to accept any orders in our discretion.
Green Mountain Diapers does not ship internationally except to Canada. We have customers who have successfully used Expat Express or other forwarders to ship their orders internationally for them. We have no affliliation with Expat Express. We provide the link for your convenience. Use at your own risk and discretion.
We do not accept international credit cards except Canada. We do not accept checks or money orders. .
About Declines and address matching:
It is important for your billing address and zip code to match what appears on your credit card billing statement. If your credit card provider does not provide AVS matching, your order will decline and you will not be able to order using that card. Use a different card. If the name and address do not match, your transaction will decline.
But please note - this is not us, but the way credit card banks handle declines - the bank checks the card for available funds and freezes the funds for several days, even though no money moved if the transaction declines when the address doesn't match. This is true for all businesses who require matching billing addresses for credit card approvals. So please type your billing address and zip code correctly to avoid unnecessary declines, which will make that credit unavailable to you for several days or a week. The "grab" or "temporary authorization" the bank puts on your card for this attempted transaction automatically drops off by itself. There is no need to do anything. It will disappear soon. No money moved.
Sometimes banks provide incorrect information to the Address Verification System (AVS). If you are getting an AVS decline and the address you typed matches the address on your billing statement, call your bank to get the problem fixed, and use a different card until the problem is resolved.
If you get an AVS decline and the address is correct, do NOT keep trying it again. Every attempt will cause your bank to hold that credit for a week, and that can cause other problems. If you do that and end up with a credit problem, call the number on your card and ask for "the fax number to release temporary authorizations". Then send us an email with your bank's fax number and we can fax something to your bank certifying that we will not be capturing the declines and we'll ask them to release the temporary authorizations. The banks do not have to release it but they usually do. But please don't keep resubmitting a declining transaction. Use a different card. AVS is important to protect both you and me from fraud, so we choose to use this service.
GIFT CARDS and AVS Declines:
Your Visa or other gift card will work, but first you must call the telephone number on the back of the card and register the card to your name. This will put the address information in the AVS system, which is needed in order to get an AVS match. Without an AVS match, you cannot order from us. So please register the gift card before you check out.
Rushed Shipping Information:
We usually can also ship by UPS Overnight, 2 day air or 3 day air at additional cost. If you would like your order shipped by a rushed method, please indicate your preference in the "Special Instructions" section at the end of the order form, AND give us clear direction to charge the appropriate cost. If we do not have very clear authority for the increased shipping charge, we can't do it. Usually we can do the rushed shipping with your package leaving right away, but sometimes we can't. We are a small business. Typically they do go out right away, but we do not guarantee it because just in case something comes up it's possible to be short-handed. We do have a few employees but we are not a large business with depth of staff. Our pickup cutoff may be early since we are on the east coast. You will be charged the actual shipping charge only, but not the standard shipping charges. Because we are rural, we cannot ship by Express Mail through the US Post Office at all, but must use UPS Overnight for all overnight packages.
Clothing is now tax-free in Vermont! VT residents add 6% sales tax for non-clothing items: such as wet bags, pail liners, and changing pads. Currently we do not collect sales tax for other states.
We do not ship internationally, except for US military APO/FPO customers which will be shipped by US Priority Mail. We thank you for serving!
Telephone: 800-330-9905 if you need to reach us regarding an existing order, but email is strongly preferred. Ordering must be done online. You can e-mail any questions you have to support @ greenmountaindiapers.com.
Complete washing instructions/suggestions are included in the 18 page How-To Booklet that is available with your order but you must add it to the cart to receive it.
Because we are an internet business we really prefer receiving emails, and we are very prompt at responding to emails. But sometimes a call is needed, so here is our number. 1-800-330-9905 email support @ greenmountaindiapers.com
Defective Merchandise? Scroll to the bottom of this page.
Return Policy
Unwashed, unused, items in new condition are returnable within 30 days for actual purchase price. Often we will extend this normal 30 day return window for 15 extra days for newborn items, but returns are not accepted beyond 45 days (30 days plus 15 day grace period).
No RMA is necessary (that means you do not have to contact us first before sending items back).
We do not charge any restocking fees for items in new condition which are in their original packaging, but we do deduct 15% if the item is in new condition but without it's original packaging. Those plastic bags are important! If you are unsure about an item, put it back in the plastic bag right away. This helps keep the items free of odors, pet hair, perfume and especially scented laundry detergent smells from other items the new items might near. Keep the items in their bags, and keep the bags safely away from baby. Some items are individually packaged, keep that packaging, but often we pack many items into the same plastic bag so that we use less plastic overall. Yes, that plastic bag that contained several items is the one we are referring to, not the outer box.
If you return an order that received free shipping, the original shipping cost that was paid to ship your items is deducted from the return. This makes sense and is standard procedure for online businesses offering free shipping. So for example, if a diaper cost $19.95 and you return it and the original order received free shipping, and the cost to ship this item is the 5 ounce rate which is $2.00, then your refund would be $17.95. Prefolds are heavy to mail and a 4 pound box is often the $11.30 to mail, depending on zip code, so the $11.30 would be deducted from the return. Those examples are for returns for refund. If you exchange your items for other items, then we don't deduct original shipping paid but we do charge new shipping according to the standard chart, which is $6.95 or $2.50 if it is light enough to go First Class. Free shipping over $99.00 does not apply to exchanges.
Please note that all bedding items, including wool puddle pads and Snugglewools, are not returnable unless unopened.
Actual shipping cost is charged for exchanges, to the original method of payment. Original shipping cost cannot be refunded. If you purchase a package deal that has free shipping and return all or nearly all of it then original shipping is deducted from the return.
Orders returned to us by the shipper as undeliverable as addressed, due an error in the information the customer provided, will be refunded less the shipping charge. That is, if we shipped it to the address you gave us, and it doesn't make it there because the address you gave us was not correct or unrecognized by UPS or USPS, we refund the items but not the original shipping charge.
PLEASE allow 3 weeks to process although usually turnaround is faster. If you need it sooner, please place a new order online for our normal quick shipping. Returns are processed once or twice a week, so allowing a week for the package to get here, 1 week until the next return processing day worst case, and up to another week for return shipping, please allow 3 weeks worst-case. Often it is faster. Thank you for your patience. Re-exchanges of exchanges are charged normal shipping rates according to the shipping chart. In most cases you are better off returning for refund and reordering online because you will get it faster.
Items with perfume, pet hair, dirt, cigarette smoke, deo-disk, disposable diaper odors or other odors cannot be returned.
Please include your receipt or a copy of it with your return, and write on it what you would like us to do, refund or exchange. Not including your reciept will delay your return. If there is no receipt in the box, your return will be delayed an additional week. We spend may hours per week processing returns, and are happy to do it. We do desire that everyone gets the items that work best for them. We really need the receipt in the box in order to process as efficiently as possible. If you want to keep a copy of your original receipt and you don't have access to a photocopier, or if you have misplaced your receipt, please send us an email requesting a copy of your receipt, specifying your first and last name email, and we'll email you an an attachment of your original receipt which you can print out and use. No problem.
We cannot accept emailed or telephoned changes to exchanges. Exchanges will be processed as indicated on the paper in the returned box. You can always place a new order online if you need something additional and it's not on the paper in the box. We are a small business, and it is very important for us to keep the return/exchange process orderly and streamlined. Thank you for your cooperation.
Our address is:
Green Mountain Diapers
74 Cotton Mill Hill Unit A220
Brattleboro, VT 05301 USA
* Exception to restocking fee: Orders of large quantities of diaper pins, defined as 16 pins or more, which are returned will be charged a restocking fee in our discretion. Why? To discourage the return of pins which have been used as baby shower decorations. Thank you for your cooperation.
We make every effort to verify shipping addresses using USPS and UPS address verification databases. If your package is returned to us undeliverable, we will refund the order for the items, but the shipping is not refundable. This makes sense because the post office does not refund the cost of shipping to us either in the case of an undeliverable package. That shipping money has been spent, and most likely it was more than the $6.95 shipping fee. To re-ship the order for an undeliverable package, you must start over and go online to place a new order.
Corrections
Please inspect your order carefully upon arrival. Please let us know within 7 days if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing. If unsure, try one before washing them all. Expect shrinkage for cotton items. Fit is not guaranteed. Suggested weight ranges are only approximations.
90 Day Warranty
Items including Cloth-eez brand and GMD items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any item is defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty. Additional warranty information about Cloth-eez Prefolds. What it doesn’t cover: Leaking, odor issues, fit, fading, staining, normal wear and tear. The warranty applies to the original purchaser only.
Defective Merchandise
How defective merchandise is handled depends on how the particular manufacturer has decided to handle them.
If your product in question is listed below, please contact the manufacturer directly. For Cloth-eez, Workhorse, GMD, Mommy's Touch, Babee Greens, Disana, and other items not listed below, please contact us. Pretty please give us your name, or the name the order was placed under if different, and other logical information that will help us find your original order and understand what the problem is.
Thirsties: Warranty
Thirsties products are under warranty for up to 90 days after the original purchase date. Defects include loose stitching, hole, sewing workmanship, etc. Staining, fading, and potential build-up is considered normal wear and tear and does not suffice for repair or replacement. Contact Thirsties directly if you have a problem with a defective product.
Bummis: Warranty
Bummis guarantees Bummis Super Whisper, Super Snap, Super Prints, Super Brite products will be waterproof for 100 washes. Bummis guarantees Bummi Original, Bummis Super Whisper Pant nylon pull-on and Bummis Super Lite products for 50 washes. This guarantee applies to the waterproof fabric only. They also guarantee that their products will be free of defects in workmanship after reasonable use as part of a normal rotation of diapering products. They will not replace products after 6 months or without a proper proof of purchase from a retailer. If you experience wicking of moisture to the outside of the cover fabric, please consult the Bummis washing information
GroVia: GroVia Customer Care
To make a warranty claim please fill out the Shipping & Return form on the GroVia website
BumGenius, Flip: Guarantee
Imse Vimse: returns
Imse Vimse stands behind their merchandise 100% regarding workmanship and defects. Return the item to Imse Vimse with a copy of your invoice. Please tell them if you prefer a replacement or a refund for the defective merchandise. If you have any questions call Imse Vimse at 615-662-466.
Blueberry (Swaddlebees): Guarantee
Blueberry (formerly Swaddlebees) guarantees every item they sell against material or workmanship defects for 365 days from the date of purchase. Please fill out the form on the Blueberry website.
